One of the things that I have been faced with as an analyst and an advisor to leaders in businesses, government agencies, and non-profits is that they all have problems and the reason they engage with me is they need help to solve them. Whether it is a vendor who is trying to better...
Read more →Almost 49 years ago, President John F. Kennedy stood at a podium in the divided city of Berlin where he proudly proclaimed that the wall that divided the city was an affront to basic human freedoms, that it was a symbol of the failure of communism and its ability to effective govern nations. Twenty-four...
Read more →Buyers, investors, and press are confused. When it comes to digital customer experience solutions, they can’t tell X from Y, and it’s only going to get worse. What they want is a single place to track all the vendors, and I’m going to take a stab, and get your help via submissions to keep...
Read more →Note: Sometimes WordPress confounds me. I originally wrote and posted this on Thursday, not realizing until Saturday that it wasn’t actually showing up in my feed – thanks JKO. I am not going to bore you with the long details of what the issue was and what gyrations I went through, but let’s just...
Read more →When it comes to the stock market, weather, and technologies, wouldn’t you like to be able to predict the future? When it comes to the stock market there all kinds of models – from throwing darts to stochastic models. But for most investors, then best they can hope for is matching the market. When...
Read more →In speaking to a few clients and non-clients recently about the impact of disruptive technologies, one thing has become clear – business models being disrupted by shifts in technology is the new normal. Whether you are part of manufacturing multi-national, a government agency, or a SMB in a developing country, your business model is...
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