• eGovernment

    Government Technology Trends in 2012

    by  • January 17, 2012 • eGovernment

    Note: I am going to be doing a series of posts on what I see going forward when it comes to disruptive technologies for the areas I cover.  This is the first of those focused on government. Government used to be a sure bet for technology adoption. Yes, government was and remains slow in...

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    11 Principles For Responding To Disruption

    by  • October 6, 2011 • eGovernment

    It seems the world is in a content flux of change these days. Whether it is the Arab Spring, the breaking up of Motorola, the occupation of Wall Street, or the new version of Facebook, as the Greek philosopher Heraclitus said more then 2,500 years ago nothing endures but change. Right now, it happens...

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    Should Government Worry About The Digital Customer Experience?

    by  • April 6, 2011 • eGovernment

    I had an interesting conversation with longtime government employee on a recent flight about whether or not a good digital customer experience matters for government programs.  His position was that a good digital customer experience costs money that could be better used for other things. He continued on that since government is not in...

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    The Blind Men And Next Gen Government

    by  • May 21, 2010 • eGovernment

    I have been at a number of technology vendor conferences and taking a number of inquiry calls lately speaking with vendors and their government customers about what is happening in the government market.  Almost all of these discussions have been around what does the continued evolution of technology mean for the continued evolution of...

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    Encouraging Strategic Thinking

    by  • April 30, 2010 • eGovernment

    Open government, Gov 2.0, and eGovernment all continue to move forward. To where it is we are headed, I am not convinced that anyone really knows.  We all use larger then life terms like “open”, “transparent”, “efficient”, “effective”, “engaged” and others to describe this utopian future. But so far, no one has really been...

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