Black and white. On and off. There are not many things in our experience that are truly dichotomous. Republican and Democrat? An endless set of variations. North and South? Truly depends upon where you sit. Freedom and Oppression? Shades of grey to the end of the human experience. Hot and Cold? Then what is...
Read more →We started revving up the research engines here at the Altimeter Group last fall and now you will begin to see the results of that effort. First new piece of research out of the gate will be my colleague Chris Silva with his report titled Make An App For That: Strategies For Winning Retail Mobile Strategies....
Read more →Almost 49 years ago, President John F. Kennedy stood at a podium in the divided city of Berlin where he proudly proclaimed that the wall that divided the city was an affront to basic human freedoms, that it was a symbol of the failure of communism and its ability to effective govern nations. Twenty-four...
Read more →Note: I am going to be doing a series of posts on what I see going forward when it comes to disruptive technologies for the areas I cover. This is the first of those focused on government. Government used to be a sure bet for technology adoption. Yes, government was and remains slow in...
Read more →There are so many different ways for organizations to structure themselves – silos, dandelion, lines of business, industry orientation, hub and spoke, and others. But how does the structure of an organization affect the customer experience? That is one of the questions I am looking at and came across a fascinating article by Chiku...
Read more →When I think about it, apps are pretty cool. By apps, I mean mobile applications that are essentially software applications that are designed to run on smartphones and tablets like my iPhone 4 and my iPad. From a customer experience perspective they have changed the way we interact with content and are on the...
Read more →