The coffee shop near my house has always done a very good job balancing the needs of customers between those who want to come in and enjoy a conversation with a friend to those who want to come in an work on their laptops. During the week they limit the number of tables that...
Read more →I always enjoy watching what get’s published by analysts, consultants, and industry watchers in December and January. It seems like everyone is prognosticating about what they expect to happen in the year ahead. A few are even brave enough to examine and evaluate their predictions from the previous year before laying out their forecasts...
Read more →One thing I consistently hear people speak about is striving to meet the needs of the customer. The type of organization (government, non-profit, B2C, B2B) and the role they play in that organization doesn’t matter. It seems like everybody is focused on meeting the needs of the customer. But what really are the needs...
Read more →I have been at a number of technology vendor conferences and taking a number of inquiry calls lately speaking with vendors and their government customers about what is happening in the government market. Almost all of these discussions have been around what does the continued evolution of technology mean for the continued evolution of...
Read more →Open government, Gov 2.0, and eGovernment all continue to move forward. To where it is we are headed, I am not convinced that anyone really knows. We all use larger then life terms like “open”, “transparent”, “efficient”, “effective”, “engaged” and others to describe this utopian future. But so far, no one has really been...
Read more →The Obama administration has recently released a scorecard of the agency open government plans (The scorecard is available here) that were just completed. It is great that the administration is releasing these scorecards and giving the community some insight into how they are evaluating success. But as a former fed with some moderate experience...
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