• Archive for November, 2011

    Got Hive?

    by  • November 18, 2011 • Customer Experience

    There are so many different ways for organizations to structure themselves – silos, dandelion, lines of business, industry orientation, hub and spoke, and others. But how does the structure of an organization affect the customer experience? That is one of the questions I am looking at and came across a fascinating article by Chiku...

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    Your Life Magnified In Apps

    by  • November 4, 2011 • Customer Experience

    When I think about it, apps are pretty cool. By apps, I mean mobile applications that are essentially software applications that are designed to run on smartphones and tablets like my iPhone 4 and my iPad. From a customer experience perspective they have changed the way we interact with content and are on the...

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