• Archive for October, 2011

    Three Aspects Of A Great Customer Experience

    by  • October 21, 2011 • Customer Experience

    What comprises a great customer experience – is it the interface, the person at the other end, the process? Is it simply a good customer service or is there more to it? It is hard to evaluate a good customer service because it is different for everyone. When it comes to evaluating a customer...

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    11 Principles For Responding To Disruption

    by  • October 6, 2011 • eGovernment

    It seems the world is in a content flux of change these days. Whether it is the Arab Spring, the breaking up of Motorola, the occupation of Wall Street, or the new version of Facebook, as the Greek philosopher Heraclitus said more then 2,500 years ago nothing endures but change. Right now, it happens...

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