• Archive for April, 2011

    Should Government Worry About The Digital Customer Experience?

    by  • April 6, 2011 • eGovernment

    I had an interesting conversation with longtime government employee on a recent flight about whether or not a good digital customer experience matters for government programs.  His position was that a good digital customer experience costs money that could be better used for other things. He continued on that since government is not in...

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